Before playing, ensure the two locks under the hutch and one on the side of the hutch is removed.
Make sure the water bottle has been filled with water after inserting it onto the hutch and that there is space around the Mama in the hutch for the babies.
Ensure the water bottle has been placed in the hutch sitting straight with the spout sticking through the holes on the side of the hutch.
The babies will not be revealed immediately the first time. Make sure you have waited at least 40-80 minutes after loading the water bottle into the hutch and filling the water.
There may be a jam in the dispensing mechanism. Open the top cover and remove anything jammed around the sliding door.
Only put the babies in the chamber on the top of the hutch. Other items may stop the mechanism from working.